Forgot password to LTS or HikVision NVR (Network Video Recorder), cannot remember template pattern to login to NVR as admin.
In order to recover the NVR password you would need to have physical access to the recorder and have it connected it to a network.
In order to access NVR via network, download SADP Tool from https://www.hikvision.com/en/support/tools/hitools/
Once installed, scan the network and you’d see your NVR on the list. You will find the NVR’s IP address. If the IP is dynamic, you can try connecting to it using SADP Tool. Click on the list to have is highlighted/selected and on the bottom right click Recover password.
Important: make sure you can leave the laptop running till the very end (keep reading) without disconnecting.
Should you encounter an error, change configuration of your laptop/computer to match IP network, but in your computer’s network settings make Gateway be your NVR’s IP address. For example: if you NVR network settings are:
IP: 192.168.0.170, Mask: 255.255.255.0, Gateway: 192.168.0.1
Change your computer’s network configuration to:
IP: 192.168.0.180, Mask: 255.255.255.0, Gateway: 192.168.0.170
DNS servers are not important in this case.
Once you are connected to the NVR, the main point is to export an XML file and have it sent to LTS’s technical/customer support. They’d send you another XML file back to you and you would have to import it into the NVR in order to reset the admin password.
When importing the file you might encounter different errors:
After many trials and errors the main solution seems to be:
Leave the computer/laptop and NVR running for the entire duration of the endeavor! Do not disconnect/power cycle the devices, do not turn off SADP Tool, do not disconnect network switches. WAIT until the customer service sends you the final password reset file. The turnaround is normally from an hour to a business day, depending when you catch the support rep.